3.0 Countertop Nugget Ice Maker with Soft Chewable Ice, 32lbs in 24Hrs, LED Touch Panel, Self-Cleaning Ice Maker with Automatic Dispensing

Love the ice -- small little nuggets that are easy to chew and great in your drink! Very much like Sonic ice. Yes, I got some Sonic ice for the comparison. :) The level of customer service the company provides is very rare these days. Yvonne answered all our questions about cleaning and set up and, when the machine had some issues, she volunteered to set up a warranty claim. I didn't even have to ask. A new machine was sent out immediately and arrived three days later. Very happy with the ice and the customer service Yvonne has provided. I would recommend the machine and the company because the ice is great and, even though the machine had issues, the company stands behind the product.

I bought this, hoping that it would be the replacement for my current countertop unit that you have to scoop out the ice. I can’t control who’s in my environment and I guess you can say that I’m a German for. I just can’t stand the thought of someone reaching in to pick up an ice cube because they just wanted one. This would’ve solve the problem. However, unlike my countertop unit, the ice that melts doesn’t generate new ice so you have a constant supply.The first couple of days we got it we’re great! We were using it and loving it. Then we went away for the weekend. When we came back, no ice with dispenser and you could hear the auger turning but you couldn’t hear any ice in the bed. I tried to find access to the bin and could not and verified through , the seller that you cannot access the ice bin. That was very frustrating so I felt like it made it difficult to troubleshoot.We had a Fourth of July barbecue at our house. I was so excited to show everyone my new icemaker! But I was embarrassed instead. It produced so little ice that the first person who got ice really got all the ice. It does make ice within eight minutes, but who has time to sit there and wait for it to make ice so your guests can have a drink? We ended up having to go buy a bag of ice instead. After this fiasco, I decided to do some investigating. Before bed I emptied the machine of all the water, and then I refilled it and then I programmed it to make ice. In the morning, I couldn’t believe it. I had to measure it twice. It only gave me 4 cups of ice. So this time instead of empty all the water out, I just re-added water and ran the ice until it ran out of ice. This time I seem to get a little bit less but it was still roughly 4 cups of ice. I was shocked! It’s a very big machine and takes up a lot of countertop real estate, so I thought the holding capacity would be much larger.I wrote the manufacture and ask the questions about how many cups of ice does it make at a time and how much does that bin really hold. Instead the return that I got back was about the troubleshooting steps that I had already done. I did not find their customer service in that regard to be very helpful at all and so I decided to return this unit. It’s a very nice unit though!

All I can say is stop reading the reviews and click "BUY NOW". You won't be sorry. I love ice and this amazing ice machine is everything it says it is. I can't be happier.Update.... The only thing I can say is that I'm so sorry that I didn't order this ice machine sooner!!! It truly is amazing two months later and I'm still head over heels for this ice machine. Also, I did not and have not been asked to leave a review in lieu of any type of gift card. I just wanted to share my true feelings about this amazing ice machine. I must of looked at 50 different ice machines just couldn't make up my mind. I'm beyond excited that I have the best ice machine out there. I don't have to worry about breaking or chipping a tooth because the ice is truly soft. I'm in LOVE!

We have had the ice maker set up and using it for a while. It works fine until it doesnt. It is a little on the noisy side. Its not really self cleaning. It makes this loud squeal when it needs cleaning. I have to unhook and clean monthly, that's not self cleaning. We are using filtered water but still end up with gross brown slimy water at week 3. Ease of use and functionality is great. Ice production is good. Purchased because it dispensed ice vs scooping.UPDATE: im now cleaning evey 2 weeks, it's not easy to clean, and the inside filter fell out and won't go back in. TRASH!

Our machine began making horrible noises within the first two weeks of purchase. Rather than reach out to Amazon to return it I reached out to customer service. They provided me a brand new unit no questions asked. The new unit has been working flawlessly. I will say it is imperative to maintain a cleaning schedule with the device otherwise it will begin to make noise. We are a house that loves Sonic ice and this is the best equivalent we have found. I purchased previous brands but it did not have a dispenser and with children in the home I did not want hands in my ice so the dispenser just made sense. It does not take up very much room on our counter however it does not fit under the cabinets so make sure you measure your cabinet space if you're planning on putting it between a top and bottom cabinet.