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Fire & Flavor

Q: Can you use regular charcoal or mesquite hardwood instead of the pods?

No, the HERO Grill is designed for use only with the HERO charcoal pods and cannot be refilled with other charcoals. This is also what helps engineer the Hero be such a unique product because the Hero specific briquettes are what allow for such an even and quick heating grilling surface. Other fuels can permanently damage your grill frame and non-stick coating as well as voiding your warranty.

Q: can you use this in a covered lanai?

Hello! You could use this in a lanai. The grill is flameless and low VOC so it has very little smoke emission making it safe to use under a covered patio. The grill cannot be used indoors in a fully covered place but if you are in an outdoor space with a covered awning you will be able to use it.

Q: What is included.....the grill, the carry case, the spatula, one pod but no cutting board?

This item includes the grill, the spatula, and one pod but no carry case or cutting board. Our HERO Grill System is a different item we offer that includes the grill, the carry case, the spatula, the cutting board, and one pod. I hope this helped!

Q: Do the Hero charcoal pods give the food a flavor of regular charcoal?

The charcoal pods give the same great benefits as charcoal grilling that you would get with a regular grill

Product ID: 344537390

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Description

Specifications

Brand	Fire & Flavor
Product Dimensions	8.97"D x 13.1"W x 60"H
Special Feature	Portable
Color	Multi
Fuel Type	Charcoal
Recommended Uses For Product	Outdoor
Finish Type	Stainless Steel
Included Components	SEARTEMP food thermometer, SWIFTFLIP grill surface, GRATEMATCH custom fit bamboo spatula, 1 all-natural charcoal pod
Assembly Required	No
Material	Ceramic
Handle Material	Silicone
Model Name	Fire & Flavor HERO Grill Kit Ultra-Portable Easy Instant Light Charcoal Grilling for Tailgating,
Frame Material	Stainless Steel
Installation Type	Free Standing
Global Trade Identification Number	00892805003801
Manufacturer	Fire & Flavor
UPC	892805003801
Part Number	FFG1
Item Weight	6.48 pounds
Item model number	HERO
Style	HERO Grill
Finish	Stainless Steel
Power Source	Gas Powered
Item Package Quantity	1
Special Features	Portable
Batteries Included?	No
Batteries Required?	No
Warranty Description	5 Year

Have a Question? See What Others Asked

Can you use regular charcoal or mesquite hardwood instead of the pods?

can you use this in a covered lanai?

What is included.....the grill, the carry case, the spatula, one pod but no cutting board?

Do the Hero charcoal pods give the food a flavor of regular charcoal?

Common Questions

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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€ 99.93

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

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